Taking Your First Call

Taking Your First Call

On the Computer

1. Log In to AllCalls.io:

   • Open the Chrome browser and navigate to AllCalls.io.
     
     

2. Add Funds:

   • Click the Add Funds button in the upper-right corner or go to the Billing section on the left-hand menu. Add enough funds for at least one call.
     
     

3. Decide Where to Take Calls:

   • You can take calls either on the website or through the mobile app.

4. Taking Calls on the Website:

   • After logging in, navigate to the Take Calls tab on the left-hand menu.

   • Click the Turn Calls On button on the right-hand side.

   • Allow microphone permissions and test your audio when prompted.

5. Enable Calls:

   • Once permissions are granted, click the Turn Calls On button again.

   • You’ll see the toggle switch and a banner at the top turn green, indicating you are in the queue to receive calls.
     
     

6. Receiving a Call:

   • When a call comes in, a notification will pop up in your browser, and you’ll hear a ringing sound.

   • Press the green button to answer the call.
     
     

7. During the Call:

   • A call timer will appear at the top, along with the state the client is calling from.

   • After 25 seconds, the client’s phone number will be displayed, allowing you to add their information and save it.
     
     

8. Call Features:

   • Use the options at the bottom of the call screen to:

     • Mute the call.

     • Add a three-way call.

9. Ending the Call:

   • Press the red button to end the call.

   • A disposition window will pop up, prompting you to select a disposition.

     • Choose Save and Pause or Save and Continue to take more calls.
       
       

10. Congratulations!

    • You’ve successfully completed your first call on the computer.

Taking Calls on the Mobile App

1. Add Funds on the Website:

   • Ensure funds are added through the AllCalls.io website before using the mobile app.
     
     

2. Download the Mobile App:

   • For Android users: Download from the Google Play Store.

   • For iPhone users: Download from the App Store.

3. Log In:

   • Use your AllCalls.io username and password to log in to the app.

4. Accept Permissions:

   • Accept all permission requests during the setup process. The app will not function without these permissions.

5. Enable Calls:

   • Tap the Turn On Calls button in the app.
     
     

6. Join the Queue:

   • Once the calls are turned on, you’re in the queue to take calls.

7. Receiving a Call:

   • When a call comes in, you’ll receive a notification saying New Client Calling.

   • Tap to accept the call and get started.

You’re now ready to take calls on both the website and the mobile app. Happy calling!