Call Compliance

Call Compliance Overview

At AllCalls, we prioritize compliance to ensure that every interaction meets the highest legal, regulatory, and ethical standards. Here’s how we achieve exceptional compliance for our inbound call services:

Why Inbound Calls Are More Compliant

• Consumer-Initiated Calls: All of our calls are inbound, meaning the consumer chooses to call us after engaging with our ads. This eliminates issues common with outbound calling, such as lack of consent or Do Not Call (DNC) violations.

• No Cold Calling: Our approach avoids unsolicited calls, ensuring that all interactions respect consumer preferences and consent.

HIPAA Compliance

• Data Security: All consumer interactions are handled on a secure, HIPAA-compliant platform, ensuring that Protected Health Information (PHI) is safeguarded at every step.

• Encryption: All call recordings and data transmissions are encrypted both in transit and at rest.

• Controlled Access: Only authorized personnel have access to PHI, with strict access controls and auditing procedures in place.

Call Recording and Storage

• 10-Year Retention: We securely store all call recordings for a minimum of 10 years. This long-term storage ensures compliance with industry regulations and provides a reliable audit trail for clients.

• Easy Retrieval: Clients can access call recordings upon request, offering transparency and support for compliance reviews or investigations.

Adherence to Industry Regulations

• CMS Compliance: For calls related to Medicare or ACA verticals, we ensure adherence to all Centers for Medicare & Medicaid Services (CMS) guidelines.

• TCPA Compliance: Our inbound calls comply with the Telephone Consumer Protection Act (TCPA) since consumers initiate all calls.

• DNC List Compliance: As we do not conduct outbound calling, there is no risk of violating DNC list regulations.

Ethical Advertising Practices

• All of our ads for Medicare and ACA verticals are CMS-approved, ensuring compliance with strict advertising guidelines where it matters most.

• Our marketing campaigns are transparent and designed to attract high-intent consumers genuinely interested in the services offered.

• We ensure all ads comply with platform-specific and regulatory guidelines, building trust with consumers before they call.

Consumer Privacy

• We respect consumer privacy by limiting the collection of personal information to only what is necessary to provide the service.

• Data is handled in compliance with privacy laws, including GDPR and CCPA, where applicable.

Client Benefits from Our Compliance Standards

• Peace of Mind: Knowing all calls are legally and ethically handled.

• Audit-Ready: Long-term recording storage ensures easy documentation for audits or compliance checks.

• High-Quality Leads: Our compliant practices result in better-quality consumer interactions and higher conversion rates.

At AllCalls, compliance isn’t just a requirement—it’s a commitment. We continually review and enhance our practices to stay ahead of regulatory changes and deliver the best experience for our clients and their customers.